Frequently Asked Questions
ORDER INFORMATION AND CONCERNS
-I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.
-I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add anything to an existing order. Please place a new order for the new item.
-WHEN WILL MY ORDER SHIP?
Most orders ship within 2 business weeks of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. Please contact us for specific information.
Our products are handmade, so please be aware of the production-time .
-WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fees is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
-APPLEBLUESEA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions customs agents may delay delivery of some packages.
-WHY ARE COLOURS DIFFERENT?
If there are colour differences between the colours shown on the website on your computer and the actual colours of the items, this may be due to the colour reproduction on your computer. If you have any doubts please contact us.
-CAN I ORDER FOR BUSINESS?
Please contact us for specific business-orders . We will be glad to help you.
-CAN I ORDER DIFFERENT FORMATS?
The online site APPLEBLUESEA.COM shows different but fixed sizes. If you whish to purchase a picture in a different size, please contact us. The pricing could be different